10 Year Warranty Policy

WARRANTY POLICY

Summit Ridge Co. offers a 10 year Limited Lifetime Warranty against manufacturing defects within the normal scope of use.

Summit Ridge Co.™ will repair - or - replace, at its discretion, any products found to be defective within the scope of normal and appropriate utilization and still within the lifespan of the product. Summit Ridge Co.™ will not be responsible for any costs, losses or damages incurred because of loss or misuse of the product.

 

The term Lifetime/Lifespan does not apply to the owner's lifetime. Our product is not meant to last the lifetime of the owner but the lifetime of the product.

Manufacturing Defects typically show up on new or unused product, early in the product's lifespan. Each situation is different and it is up to the discretion of Summit Ridge Co.™  to determine the lifespan of the product and whether a product has a Manufacturing Defect or if it is suffering wear and tear.

 

In the case that a product does have a Manufacturing Defect, Summit Ridge Co.™ may choose to repair, instead of replacing the item. If a product is repairable we will instruct you on how and where to ship the product to. Summit Ridge Co.™ will repair the product free of charge.

 

Airline Damage

Summit Ridge Co.™ is not responsible for damages caused by transit damage. If the product is damaged by an airline or transportation company, please contact the transportation company directly and immediately following the incident. If the product is in need of repair, (such as a broken wheel) Summit Ridge Co.™  will assist by providing the parts necessary for this repair, but the product will not be covered under warranty; meaning the customer and/or airline will be responsible for completing the repair once the parts are received (most repairs can easily be done at home with normal household tools). These repair parts will be issued based on availability as Summit Ridge Co.™ does not carry old inventory or parts and may not have the parts necessary. If Summit Ridge Co.™ does not have the parts available to make the repair, take the claim up with the Airline. If the product has a broken wheel and/or is in need of parts, please fill out a warranty claim.